Terms of Service
The agreement that governs your use of Hometrace.
Welcome to Hometrace. These terms of service ("Terms") explain your rights and responsibilities when using our home inspection reporting platform. By creating an account or using the service, you agree to these Terms.
1. About Hometrace
Hometrace is a software platform designed for professional home inspectors. The service enables inspectors to capture photos, generate inspection reports, and deliver those reports to their clients. Features include AI-powered photo analysis, report templates, photo organization, and client delivery tools.
2. Account Registration
To use Hometrace, you must create an account and provide accurate information including your name, email address, and business details. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.
3. SMS Notifications
By providing your phone number and enabling SMS alerts during account onboarding or within the application's notification settings, you consent to receive SMS text message notifications from Hometrace. These transactional messages may include home inspection appointments, payment confirmations, inspection status updates, and report availability. Message frequency varies based on your activity. Msg & data rates may apply.
You may opt out at any time by replying STOP to unsubscribe. For assistance, reply HELP. Opting out of SMS will not affect your ability to use the Hometrace platform, though you may miss time-sensitive notifications.
4. Inspector Responsibilities
As a home inspection professional using Hometrace, you acknowledge that:
- You are solely responsible for the accuracy and completeness of your inspection reports
- AI-generated suggestions and analysis are provided as aids, not substitutes for professional judgment
- You must review and verify all AI-generated content before including it in reports
- You are responsible for compliance with applicable licensing requirements and standards of practice in your jurisdiction
- Hometrace does not provide professional liability coverage for your inspection services
5. Subscriptions and Billing
Access to Hometrace requires a paid subscription. Subscription fees are displayed before purchase and are processed through our payment provider. Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time from your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. Fees are non-refundable except as required by law.
6. AI-Powered Features
Hometrace uses artificial intelligence to analyze inspection photos and suggest report content. You understand that:
- AI analysis is provided to assist your workflow, not replace professional inspection standards
- AI-generated content may contain errors and must be reviewed before use
- You retain full editorial control and responsibility for all report content
- AI features may have usage limits based on your subscription plan
7. Your Content
You retain ownership of all content you upload to Hometrace, including photos, reports, and client information. By using the service, you grant Hometrace a limited license to store, process, and display your content as necessary to provide the service. We will not share your content with third parties except as required to operate the service or as required by law.
8. Client Data and Privacy
You are responsible for obtaining appropriate consent from your clients before collecting and storing their information in Hometrace. You must handle client data in compliance with applicable privacy laws. Hometrace processes client data on your behalf as a service provider.
9. Acceptable Use
You agree to use Hometrace only for lawful purposes related to home inspection services. You may not:
- Use the service for any unlawful purpose
- Attempt to access other users' accounts or data
- Interfere with the operation of the service
- Upload malicious content or attempt to compromise system security
- Resell or redistribute the service without authorization
We may suspend or terminate accounts that violate these Terms.
10. Intellectual Property
The Hometrace software, branding, and documentation are owned by us or our licensors. Your subscription grants you a limited, non-exclusive license to use the service for your inspection business. You may not copy, modify, or redistribute our software without permission.
11. Disclaimers
Hometrace provides software tools to support your inspection business. We do not guarantee that using our service will prevent errors in your reports or ensure compliance with any particular standards. The service is provided "as is" without warranties of any kind, express or implied.
12. Limitation of Liability
To the maximum extent permitted by law, Hometrace and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to lost profits, business interruption, or claims by your clients. Our total liability for any claim related to the service is limited to the fees you paid in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Hometrace from any claims, damages, or expenses arising from your use of the service, your inspection reports, or your violation of these Terms.
14. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will notify you via email or through the application. Continued use of Hometrace after changes take effect constitutes acceptance of the revised Terms.
15. Termination
Either party may terminate this agreement at any time. Upon termination, your access to the service will end, though you may export your data beforehand. Provisions that by their nature should survive termination will remain in effect.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of Delaware.
17. Contact Us
If you have questions about these Terms, contact us at support@hometrace.co.