Privacy Policy

This Privacy Policy explains what information Hometrace collects and how we use it. By using Hometrace, you agree to this policy.

1. Information We Collect

• Account details – such as your name, email address, and phone number when you sign up or accept an invite.
• Property information – addresses and appliance details you enter into the platform.
• Usage data – like log files and device information to keep the service secure and improve features.
• Payment information – handled by Stripe when you purchase a subscription. We receive a Stripe customer ID but not your full card details.

2. How We Use Your Information

We use your information to:

1. Provide and maintain the Hometrace service
2. Send maintenance reminders and other notifications
3. Process payments and manage subscriptions
4. Respond to your requests and provide support
5. Improve the service through aggregated analytics

3. Sharing Your Information

We share information only as needed to operate the service:

• Service providers – such as Stripe for payments, Twilio for SMS, and Resend for email delivery
• Authorized inspectors or homeowners – when you collaborate on a property
• Legal or security reasons – if required by law or to protect Hometrace and its users

We do not sell your personal information.

4. Data Retention and Security

We keep your information while your account is active and for as long as necessary to comply with our legal obligations. We use industry‑standard measures to protect your data, but no method is 100% secure.

5. Your Choices

You can update your profile information or delete your account by contacting support. You may also unsubscribe from marketing or reminder emails at any time using the links in those messages.

6. Children's Privacy

Hometrace is not intended for children under 13, and we do not knowingly collect personal data from them.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the app.

8. Contact Us

For questions about privacy at Hometrace, contact support@hometrace.co.