Set Up Your Hometrace Subscription

Your Hometrace subscription is tied to your Hometrace account. Use the same email on web and mobile, and your access follows you across both places.

For most inspectors, the web dashboard is the clearest place to set up billing because it shows your current plan, billing interval, billing history, and Stripe subscription controls in one place.

Set up your subscription on web

1. Sign in to Hometrace on the web.
2. Open Settings > Billing & Subscription.
3. Review the Current Plan section.
4. If you are still in trial or your trial has ended, choose the billing interval shown on the page.
5. Click Start subscription.
6. Complete checkout in Stripe.
7. Return to Hometrace and confirm that Current Plan shows your active subscription.

After checkout, Hometrace refreshes your billing status automatically. If the page does not update right away, refresh the browser or return to Settings > Billing & Subscription.

Manage a web subscription

If you subscribed through the web dashboard, your billing is managed through Stripe.

To update your card, view invoices, cancel, or reactivate:

1. Open Settings > Billing & Subscription.
2. Find the Current Plan section.
3. Click Manage subscription.
4. Make your change in the Stripe billing portal.
5. Return to Hometrace.

Your Hometrace access stays active until the end of the current billing period if you cancel.

Set up your subscription in the mobile app

You can also subscribe from the Hometrace mobile app.

1. Open the Hometrace app and sign in with the same account you use on web.
2. Tap Settings.
3. Tap Billing & Subscription.
4. If your trial is active or expired, use the subscription card at the top of the screen.
5. Choose Monthly or Annual if those options are shown.
6. Tap Subscribe Now.
7. Complete the purchase prompt.

On iPhone and iPad, the purchase is handled by the App Store. On Android, the purchase may be handled by Google Play or by Hometrace checkout, depending on the app version and account setup.

Manage an app subscription

If you subscribed through the mobile app, manage the subscription from the same store that processed the purchase.

In the Hometrace app:

1. Tap Settings.
2. Tap Billing & Subscription.
3. Tap Manage Subscription.

On iOS, this opens App Store subscription management. On Android, this opens Google Play subscription management when your subscription is managed by Google Play.

If your mobile subscription was created through Hometrace checkout instead, the app will show billing options for viewing billing details, updating your payment method, or canceling through the web billing portal.

Restore an app purchase

If you subscribed in the App Store or Google Play and Hometrace does not show your active subscription:

1. Open the Hometrace app.
2. Tap Settings > Billing & Subscription.
3. Tap Already subscribed? Restore.
4. Wait for the app to confirm the restored purchase.

Use this when you changed phones, reinstalled the app, or signed in again after subscribing.

Which setup path should you use?

Use the web dashboard if you want the simplest billing setup and a full view of invoices and subscription status.

Use the mobile app if you prefer to pay through the App Store or Google Play.

Both paths unlock Hometrace for the same account. The important part is using the same Hometrace login everywhere.