HometraceHometrace
Features
3 min read

Payment Processing

Last updated January 15, 2025

Accept payments for inspections directly through Hometrace.

Payment Processing

Hometrace integrates with Stripe to handle payment processing for your inspections. Get paid by accepting credit cards and debit cards directly through the platform.

Overview

When you connect a Stripe account, you can require payment before clients access their inspection reports. This helps ensure you get paid for your work.

Key Benefits:

  • Professional payment experience for clients
  • Secure PCI-compliant processing
  • Funds deposited directly to your bank account

Connecting Your Stripe Account

Before you can accept payments, connect a Stripe account:

  1. Navigate to Settings from the main menu
  2. Find the Payment Settings section
  3. Click Connect with Stripe
  4. Complete Stripe's onboarding process:
    • Business information
    • Bank account details for payouts
    • Identity verification
  5. Once approved, you're ready to accept payments

Note: Stripe may require verification documents depending on your business structure. This is standard security to protect you and your clients.

Payment Settings

Configure how payments work for your inspections:

Require Payment to Unlock Reports

When enabled, clients must pay before they can view their inspection report. The report is delivered but locked until payment is complete.

Default Report Price

Set a default price that applies to new inspections. You can adjust the price for individual inspections as needed.

How Clients Pay

When you deliver an inspection report with payment required:

  1. Client receives the report: They get an email with access to their report
  2. Payment required: The report is locked until payment is complete
  3. Payment page: Clients see the amount due and can pay by card
  4. Access granted: After successful payment, the full report is unlocked

Accepted Payment Methods

Clients can pay with:

  • Credit cards (Visa, Mastercard, Amex, Discover)
  • Debit cards

Setting Inspection Prices

Default Pricing

Set your default price in Settings. This price automatically applies to new inspections.

Per-Inspection Pricing

Override the default for individual inspections when needed—for example, larger properties or additional services.

Viewing Payment Status

Each inspection shows its payment status:

  • Payment Required: Client hasn't paid yet
  • Paid: Payment received successfully

Payouts

Stripe transfers funds to your bank account automatically:

  • Timing: Typically 2-7 business days after payment
  • Schedule: Depends on your Stripe account status
  • View details: Check your Stripe dashboard for payout information

Processing Fees

A processing fee applies to all transactions:

  • 3.25% + $0.40 per successful transaction

Fees are automatically deducted from each transaction.

Example:

  • Inspection fee: $500
  • Processing fee: $16.65 (3.25% of $500 + $0.40)
  • Your payout: $483.35

Tips for Payment Success

  1. Set clear expectations: Let clients know payment is required before starting
  2. Price appropriately: Research your local market for competitive pricing
  3. Keep Stripe current: Update bank account info promptly to avoid delays

Getting Help

Payment questions: Contact support at support@hometrace.co

Stripe account questions: Access Stripe's support through your Stripe dashboard at dashboard.stripe.com